Terms 

Eumelanin (“www.eumelanin.com”) owns and operate this Website.  This document governs your relationship with Eumelanin (www.eumelanin.com”). Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By visiting and shopping the website, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

When you visit this Website or send e-mails to us, you are communicating with us electronically.  You consent to receive communications from us electronically.  We will communicate with you by e-mail or by posting notices on this site.  You agree that all agreements, notices, disclosures, invoices, and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.

All content included on this site, such as text, graphics, logos, images, audio clips, and video content, is the property of this Website.  The compilation of all content on this site is the exclusive property of this Website.

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Privacy

Eumelanin respects your privacy. Consistent with our commitment to providing you a satisfying and helpful shopping experience, we have found that collecting personal Information through www.eumelanin.com (the "Site"), helps us better understand the products and services most helpful to you. Our Privacy Policy describes the types of information we gather online and how we use this information. Please read this information carefully.

By accessing the Site, you agree to be bound by the Privacy Policy. This Privacy Policy may be updated from time to time. 

Eumelanin may collect two types of information about users: "Personal Information" (such as name, email address, mailing address, phone number, credit card number and the items you purchase) and "Aggregate Information" (such as information about how many users log on to our Site on a daily basis).

We use customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. We may also use this information to make offers to you, to help us target specific products and services to you, and to help us develop and improve our site and tailor to your interests.

We love our customers and appreciate your business.  And we realize that you have other options, and we appreciate that you have chosen Eumelanin products. We strive to provide quality garments, and we extend that ambition to our online sales. We understand that you may have concerns about your security, privacy and the confidentiality of information we may gain about you online and we are committed to respecting your privacy.

By visiting and shopping this site, you agree that www.eumelanin.com is authorized to transmit email to you for the purpose of informing you about your particular transaction.  In addition, www.eumelanin.com may offer electronic newsletters and promotional emails to those who have agreed to receive emails during registration or directly from our email sign-up form. Unsubscribe instructions are included in each promotional email.

Eumelanin does not share, sell or trade with third parties your personal information gathered online, such as email addresses, personal Information collected as part of an online survey or other specific details about you, except with your consent or as described in this Privacy Policy. Eumelanin does not contribute to or participate in cooperative databases, which give other companies access to such Personal Information.

This website also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of www.eumelanin.com to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, neither www.eumelanin.com nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk.

The laws of the State of Michigan will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of law.

The above privacy policy refers to sites owned and managed by the Eumelanin, LLC.

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Shipping & Returns

 

SHIPPING INFORMATION 

All orders are shipped via USPS Ground (excluding government holidays).  You will receive an email confirmation when your order has shipped.  Please note that it may take up to 48 hours for tracking status to be updated via USPS.  Allow 2-14 business days to receive your order.  Please allow up to 21 days for International shipping. We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.  

We are only able to ship to the address indicate at checkout.  Shipping address are exported from one database to another, please ensure that the address you enter is correct upon receiving order confirmation email.  If an address error is made, please email us within 5 hours of confirmation email.  Once orders are processed for shipment, no changes can be made.

hOW LONG DOES SHIPPING TAKE?

We we are working as fast as we can to get you in your Eumelanin clothing. All items ship within 2-14 business days. Shipping depends on stock, geographic location and demand of items requested.

Return policy

All sales are FINAL, No Refunds or Exchanges.  For problems or concerns with merchandise, you must email us at: hello@eumelanin.com within 3 days of delivery. We will address any issues on a case by case basis.

BACK ORDER

Popular items may sell out quickly and temporarily will be on back order. This means that the items are currently out of stock but are currently in production and will be back in our inventory soon.  Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item(s) in which you ordered will be sent out to you as soon as production is complete.  Please keep the following information in mind when placing a back order: 

Additional items in your order will be held back and sent at once.

The back order items in any order will automatically ship out as soon as production is complete in the order in which they were received.  

Our window for allowing the purchase of back ordered items is 14 business days.  If an item is unavailable to ship for 14 days or longer, that item will be made unavailable until the shipping estimate falls within 14 days of ordering.

We will do our best to estimate when back ordered items are expected to ship and post the date in the production description area. *This is only an estimation, subject to change, and shipping dates are not guaranteed.

You will be notified via a shipment confirmation email with your tracking number once your back order items have shipped.  You will not need to contact customer support to follow up on your back order, we will take care of you from here on out! 

 

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